Friday 21 June 2019

My Canon EOS 5D Mark IV is asking if the inserted battery is original or not. What are the implications of my answer?



I bought my Canon 5D Mark II used, and there were two 3rd party batteries included. Recently I got the 5D Mark IV, and I do not want to throw away all the batteries I own. The 3rd party batteries worked well in the 5D Mark II, even with registration of their ID in the camera. The 5D Mark IV now asks if the battery is an original one or not when inserted. What happens if I answer either of the choices? I fear I brick something if I do it wrong.


Edit: I made a screenshot:


Camera display screenshot


Unfortunately it is in German language. For search engines to help others with the problem find that question, here's a transcript:



Fehler bei Akkukommunikation.
Zeigt dieser Akku/
zeigen diese Akkus
das Canon-Logo an?




Edit2: Here's the English error message:


Camera display screenshot of English error message.



Battery communication error.
Does this battery/
do these batteries
display the canon logo?



The error comes before the sensor cleaning.



Answer




Having a transcript of the English error message brought the solution, so thanks to all that helped out here and made me do the necessary stuff. On https://learn.usa.canon.com/resources/articles/2015/counterfeit_battery_protection.htmlp the reason and the implications of this message are explained.


What will happen if I chose either of the options? Here's a quote from that site explaining:




  • Actual Canon-brand battery:
    No warning screen appears. Camera starts up normally and is ready to use.

  • Camera cannot confirm full communication with battery:
    Warning screen appears. Here’s the sequence:
    Within 5 seconds: “Battery Communication Error. Does this battery display the Canon logo?”


    • NO > “Canon does not guarantee the performance or safety of this battery. Continue use?”
      If you select YES and press the SET button, the camera turns on normally. You’ve told the system this is a non-Canon branded battery and you accept any possible risk of a performance or safety issue. If you select NO, you’ve told the camera not to continue use with this battery and the camera will shut off. You can restart it by turning the camera’s main switch back to ON or pressing the On-Off button again, if you change your mind.

    • YES > “Battery may be counterfeit! Please call customer support. Shutting off for your safety.”
      A battery with a Canon logo (not a third party accessory, as discussed above) is one of two things: (1) a genuine Canon battery which cannot communicate with the camera possibly due to a defect or dirty battery contact or (2) a counterfeit Canon-branded battery, made to look like a genuine Canon battery but without the internal communication circuitry needed to complete the start up process with the select Canon camera(s).
      “OK” is your only option in this case; the camera will shut off to prevent potential damage to you and your property. You can turn it back on by repeating the start procedure.





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